By purchasing a product or service from this website you agree to the following:

1. Payment

• If purchasing an item directly from our website that does not require any customisation (colour changed excluded) we require payment in full.
• If customising an item a 50% non-refundable deposit is required. This does not apply to flower girl bands - payment required in full.
• The balance to be paid prior to your goods being dispatched. No goods will be dispatched from Bridalise until the full balance of the order has been settled.  In case where payment is made by cheque, goods will not be released until the cheque has cleared by Bridalise bankers, which may be up to 15 working days. All tiaras & accessories remain the property of Bridalise until paid in full.
• Customers should retain this sales contract and all payment receipts as proof of purchase  

2. Payment Methods

We accept the following forms of payment:

• Personal Cheque (UK Customers only) for customised and bespoke items only. Please make payable to Bridalise
• Credit and Debit Card via PayPal for all purchases direct from the website.
• PayPal  

Goods will be dispatched upon clearance of funds.

3. Security

· You can be assured that shopping with Bridalise is 100% safe.

Any purchase you make will be dealt with on our behalf by PayPal™ using their secure encrypted shopping gateway. At no point will PayPal™     disclose your credit card details to us.

When you click on any of our 'Add to Cart' buttons a new page will pop up. This new page is your shopping cart on PayPal's secure server.

If you wish to go back to our site and search for another item then please do so, the contents of your cart will not be lost. In fact you can leave our site completely, safe in the knowledge that when you return and access your shopping cart again (assuming you use the same computer and web browser) you'll find your chosen items are still there.

If you still have any concerns about using our online shopping facility please contact us and we'll explain what other options may be available to you

4. What happens to my order once placed?

Once your order has been placed with us, we will acknowledge it by email or telephone and at that time we will be able to give you an indication of when you can expect delivery of the order.

Since each item is handmade, it is impossible to state on this web site a specific time from your initial online order to the delivery of that order.
This time frame depends upon how many items have been ordered and which items they are (some tiaras for instance take considerably more time to produce than others).

5. Cancellation of Order

• Customers who cancel a Sales Contract are not entitled to any refund of monies paid.
• We will only except cancellations (under certain circumstances only) if they are cancelled within 3 days of ordering - after that date we will have ordered in materials and commenced work – under certain circumstances we may accept cancellations and we will only charge you the cost of materials and any works started. Please contact immediately to discuss your situation with us as we may be able to help…Please note we will only accept cancellations if the circumstances meet within our criteria.

6. Customisation  

• Prices shown on our site are for the tiaras shown and excludes alterations and customisation, if you require alterations to the designs then we will provide a full quotation for your approval.

7. Delivery Times

All our products are handcrafted and made to order. Our standard delivery times are as follows:

• For Handmade/Couture designs and customised items from our collection or portfolio please allow approx 4-8 weeks delivery from receipt of payment.  
• Urgent orders are possible. Please contact us with your requirements as we maybe to accommodate you. We will do our best to help.

During busy periods it may be necessary to alter these delivery times, but we will inform you at the time via email.

8. Postage & Shipping

• We offer two methods of shipping  - Orders under £34.00 will be sent standard Royal Mail post – recorded delivery  - please allow up to 15 days for delivery (time scale quoted by Royal Mail). Orders over £34.00 will be sent by special delivery - Royal Mail will not compensate for sending Jewellery and valuable items unless sent by special delivery. We have chosen this method as it protects not only Bridalise but yourself the “customer”. By using special delivery Royal Mail will compensate for the value of the order up to £500.00 in the event of loss or damage.
• Postal Charges – Standard Recorded £4.00 and Special Delivery £7.00
• International Customers – All items will be sent by Royal Mail Airsure. Please contact us for a shipping quote prior to purchase.
• Bridalise is not responsible for the delivery times of the chosen carrier. Royal Mail say to allow up to 15 days for delivery for standard 1^st class, we can report any missing parcels until after this time. After this time will be able to make a claim and Bridalise will then refund the “customer”
• Bridalise is not responsible for any import taxes/charges incurred from your purchase.
• At Bridalise we like to do our bit for the environment so we reuse packaging boxes where we can - they may have been used previously. This way we can keep our costs down and pass savings onto our customers.  All our tiaras are gift boxed as standard then placed in a suitable outer packaging box.
• All our jewellery will also be gift boxed.

9. Returns Policy

· In the unlikely that you are not completely satisfied with your products, please contact me within 2 days of receipt:

· As all items are made to order we offer a Full refund (Less 30% labour costs as each piece is made to order + P&P) on goods returned in original condition and in original packaging within 7 days. 

· We will not accept returns after the 7 day period, and items received after this time will be deemed as your property and returned to you.

· Due to hygiene reasons, we can not accept earrings back at all.  If they are contained in a set, then the set can not be returned.

· *Refunds will not be given for bespoke items. (bespoke is where an item or items are designed and made specifically for that customer)

· **Refunds will not be given for customised goods,  Please ensure colours and lengths are correct, as these items can't be resold. (Customised means - where the colours are changed from the standard colours which are white or ivory pearls, and clear and crystal AB crystals - any other colours incorporated are classed as customised to suit that particular customer)

· Refunds will not be given for used goods, or goods returned after your wedding.  We have the right to refuse any items if we suspect (Our items are quality checked before they are dispatched so we will know if they have been tampered with.) that our returns policy is being abused.

· All returns will be refunded within 30 days of receipt of the goods.

· In the unlikely event that your item is received damaged, please contact us immediately so we can arrange return of the item. We will then send a replacement and will re-imburse you for the cost of the return postage.

· To return the item:-

If the item is under £34 in value must be sent by recorded delivery, and over £34 must be sent by special delivery.  If this is not done, and the item is then damaged in the post, no refund will be given.

11. Packaging A Returned Order

· Returns need to be marked “Returns” and shipped to:
Bridalise

38 Sartoris Road

Rushden

Northamptonshire

NN10 9TL

United Kingdom

Please enclose the product in new condition with either a copy of your PayPal™ receipt or a piece of paper clearly showing your name, address, contact phone number and email address and where the fault/Defect is.
Upon our receipt of the item(s) and assuming we are happy and you have met our returns criteria and that the item(s) are in a new and unused condition and have not been tampered with we will issue a refund through PayPal™.

12. Responsibility for safe transport

· You are responsible for the product's safe arrival to the return address above. We highly recommend that you get a tracking number and buy shipping insurance, in case the product gets lost in transit. These services are available from the Post Office and other shipping companies. We also recommend that you keep all of your shipping paperwork until your card is credited for the return.

13. Product Warranty

· All items are covered under warranty for 30 days by Bridalise and each one is checked for damage or defect before they leave our premises.

All orders are then packed securely before they are dispatched.

14. Your responsibilities

§ To check the condition of the packaging when you receive your order and report any damaged packages to us immediately BEFORE opening them.

§ Log the damage with the delivery driver (where possible). The driver will have means for you to do this.

If your package has suffered such damage, please contact us and we can advise you on what to do next.

Please Note: If you accept a damaged package and don't take measures to contact us and/or report the damage to the delivery driver (where possible), Bridalise reserves the right to refuse a free replacement, since we can't be sure if the damage was caused in transit or since delivery.

15. Product Quality

• As all of our products are handcrafted slight variations will occur between the items you see on our website and those you receive.
• The colour control of all materials used in making our products are the responsibility of our suppliers and may occasionally differ from what is shown.
• If we are to match to your colour scheme we will provide samples prior to production. Bridalise will not accept responsibility for colour variances.
• All items leave Bridalise in perfect condition. Bridalise always obtains proof of postage and cannot be held responsible for loss or damage in post but will try to accommodate where we can

16. Safety

• All of our products are made to a high standard and are not toys. They are made solely as bridal hair accessories and are to be used in accordance with this purpose. We advise that all children, especially those under the age of 5, wearing these items be supervised at all times as the beads may become a choking hazard if swallowed.  Bridalise accepts no responsibility for injury caused by the destruction or misuse of these items.

17. Ownership Rights

• All product designs are exclusive to Bridalise and remain the intellectual property of Bridalise. Bridalise reserves the right to use the design in its advertising. Bridalise also reserves the right to use any feedback you provide on our website.
• The content and images contained in this website are the property of Bridalise.  No part of this website or any of the designs on this website may be copied or used without the express permission of Bridalise. Bridalise reserves the right to seek legal recourse if any of the designs featured on this website are copied.

18. Privacy Statement – Please read our disclaimer

• Your privacy is important to both to us.
• Under no circumstances will Bridalise disclose any of the information you have provided to another party, without your express written (by letter or email) permission. All the details you provide will be used purely to facilitate your order and our design process.

The Terms & Conditions outlined above do not in any way affect Customer’s Statutory Rights.